A 30% deposit will be required when booking an appointment for a Treatment. The balance is to be paid immediately upon completion of the Treatment. If the Treatment includes alternative or additional Treatment(s) or if you require different Products to be used either prior to or in the course of the Treatment you will be required to pay any additional costs of the Treatment(s) and/or Products immediately upon completion of the Treatment.
[What are the payment arrangements, eg is it necessary to pay a basic fee or deposit to book a consultation then pay for extras on site]
A booking is a request by you to the Company to provide Treatments.
The following sets out how bookings can be made:
By telephoning the Company and arranging an appointment with a member of staff.
By attending their Address and speaking with a member of staff.
If you make a booking on behalf of another person you are warranting that you are authorised by them to do so or if the Treatments is to be a gift that you will be responsible for any cancellation costs.
In every case you may cancel a booking before we have sent you an email confirmation that the booking is accepted ie before the Contract.
If you have booked a Spa visit on a certain date this is a contract for services related to leisure activities on a specific date and is not cancellable after the Contract is made.
If you made booking online or by telephone for other services not covered by the previous clause then you have statutory cancellation rights as follows:
a. You may cancel the Contract at any time up to the end of the fourteenth day after the date of the Contract
b. You do not need to give us any reason for cancelling the Contract nor will you have to pay any penalty.
c. To cancel a Contract you must notify us in writing – a model cancellation form is set out below
d. If you have requested us to provide Treatments within the 14 day cancellation period you must pay an amount which is in proportion to the services which the Company has provided up to the day and time when you communicated your cancellation ie the reasonable costs of the service that we have delivered
If you made the booking in person or if the Contract is cancellable but you have not exercised the right to cancel it in time or at all then the following policy applies:
e. 24 hours’ notice is required to cancel or postpone a Treatment(s). Where you provide less than 24 hours’ notice the deposit paid will not be refunded unless we are able to fill your appointment.
f. If you do not attend an appointment and have not exercised your right to cancel you will be charged in full for the Treatment.
g. If you arrive late for the Treatment your Treatment time will not be extended and you may not receive the full amount of time allotted for the Treatment although you will be charged the same price for the Treatment.
In all cases we will seek payment using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.