Your Right to Cancel

The Products are a range of skincare treatments and creams. Some of the Products are sealed for health protection or hygiene reasons. Your Right to Cancel does not apply if the Products have been used or become unsealed after delivery to you. The following provisions apply only to Products which are not cosmetics. You may cancel your Order or the Contract at any time up to the end of the fourteenth working day from the date you receive the Products by notifying the Company in writing to the Address. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

If your order consists of multiple Products, the 14 day period runs from when you receive the last itemin your Order.

This 14 day period is the time you have to decide whether to cancel and to notify the Company. You then have a further 14 days to return the Products to the Company.

If you have received the Products before you cancel your contract then you must send the Products back to the Address at your own cost and risk.

If you cancel your contract before delivery but the Company has already despatched them then you must not unpack the Products when they are received by you and you must send the Products back to the Address at your own cost and risk as soon as possible.

Once you have notified us that you wish to cancel your Order or the Contract then a refund will be made PROVIDED THAT the Products are returned by you and received by us in the condition they were in when delivered to you. If you do not return the Products delivered to you or do not pay the costs of delivery, the Company shall be entitled to deduct the direct costs of recovering the Products from the amount to be credited to you.

If a refund is accepted:

You should get a refund within 14 days of the date when the Products are received by the Company or if earlier when you prove that you have consigned them to a carrier for return to the Company.

Please note that the Company cannot be held responsible for returned Products that are lost in transit and you are responsible for postage costs. Please return the Products using a tracked service.

The refund will be made to the person who placed the Order and to the same payment method used by you.

The refund will be the price paid by you for the Products together with the basic delivery cost of sending the Products to you.

Returns Policy

You do not have the right to return Products unless you exercise Your Right to Cancel in time in accordance with the previous clause or unless the Products are of unsatisfactory quality, unfit for purpose or not as described. Because the Products are sealed for health protection or hygiene reasons there is otherwise no right to return the Products once delivered.

Exchange Policy. You may however, return the products if they are damaged in transit.

Where this occurs, you must notify the company within 14 days. The Products must be returned unused.